Common questions about your legal rights
Your account remains active and your balance is held securely. We keep your account data for seven years. If you want to close it permanently, contact support and we'll begin the closure process within one working day. Closed accounts are anonymised after 90 days.
Yes. Open your account settings and select 'Request data export' or email our support team. We compile your full profile — deposits, withdrawals, login history, contact details — into a downloadable file within five working days at no cost.
Payment details are tokenised by each processor — we only see a reference code, not your actual account number. Deposits clear in under one minute and are verified by the payment provider before reaching your wallet.
Only you and our support staff can access your account. Payment processors (DANA, OVO, GoPay, QRIS) see transaction data as part of their service. We never sell or share your contact details with third parties unless required by law.
Yes. Log into your account, go to settings and update any detail. Changes take effect immediately. Your old payment methods are removed from our system after 30 days for security.
Contact our support team immediately via live chat or email. We'll verify your identity, review your account activity and freeze any suspicious transactions. Report breaches within 24 hours so we can investigate and notify you of next steps.
Withdrawal records are stored for seven years from the transaction date. You can view your complete history in your account under 'Transactions'. If you close your account, these records are archived securely and anonymised after 90 days.
